Privacy Policy

Last Updated: November 15, 2025

At Chester Play Couch, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number, and shipping address
Payment information (processed securely through our payment provider)
Order history and preferences
Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and our products
Improve our products and services
Send marketing communications (with your consent)
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business (shipping carriers, payment processors)
Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Under Canadian privacy laws, you have the right to:

Access your personal information
Request corrections to your information
Request deletion of your information
Opt-out of marketing communications

6. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

7. Children's Privacy

While our products are designed for children, our website is intended for use by adults. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our website.